About JEPCO Customer Services
JEPCO application has the following features: side menu: - Create client own profile, to allow JEPCO serve him better - Manage client many sub-accounts/subscriptions - The client can scan invoice/bill barcode t
JEPCO application has the following features:
side menu:
- Create client own profile, to allow JEPCO serve him better
- Manage client many sub-accounts/subscriptions
- The client can scan invoice/bill barcode to add sub-account
- Meter Self-Read Archive: The client can view up to 3 previous months/reads images of his Meter Self- reading (if the client used the Meter Self-reading feature in the app)
- All JEPCO important contact information, the clients can contact JEPCO support directly through email and direct calls shortcuts
Main menu:
- Receive different types of push notifications (such as meter reading date, invoice/bill issued, invoice/bill paid…)
- View previous notifications sent to the client (by pressing on the bell on the top)
- Inquire about invoices, from this feature the client can:
o Move from the sub-account to another
o “Refresh” to get last status
o Get invoice/bill details by pressing on the invoice/bill
o Use invoice/bill presentment (in the top of details page)
- Meter Self-reading:
o Which can show the client the following features:
§ Meter ready to be read
§ Meter already read within the authorized period
§ When the date of meter to be read
o Allows the client to take, submit a photo and enter the reading of his meter (for the meter ready to be read), in order to allow JEPCO issue a new Invoice/bill
- Account statement, this feature is useful for the client as he can:
o Move from the sub-account to another
o See all the due invoices/bills and total receivable balance
o Use in JEPCO offices (to go to cashier directly):
§ For paying an invoice / bill by pressing on the “single” invoice/bill, which show barcode that JEPCO cashier can read
§ Can pay all due invoices/bills by pressing on the barcode icon beside the total receivables, which show barcode that JEPCO cashier can read
- Consumption calculation, which allow the client to:
o Use Consumption calculator (for simulation)
o Use Calculate the current (assuming that the consumption is for one month and calculated on the latest tariff)
Previous Versions
Here you can find the changelog of JEPCO Customer Services since it was posted on our website on 2020-07-14 13:04:31.
The latest version is 4.0.2 and it was updated on 2024-04-22 11:28:19. See below the changes in each version.
JEPCO Customer Services version 4.0.2
Updated At: 2023-09-16
Changes: - Meter Number Addition: Customers can now add their accounts using the meter number, simplifying the registration process.
- Billing Rate (JD) for Thirteen (13) Months
- Consumptions (kWh) for Thirteen (13) Months
- Warning Message Alert: Our app looks out for your mobile RAM and displays a warning message if your device's RAM is insufficient to run the self-reading service.
- Request Fees Payment
- Reconnection Fees Payment
JEPCO Customer Services version 3.0
Updated At: 2022-05-16
Changes: Inquiry about new tariff has been added
Bills have been modified according to the new tariff
Adjusted the consumption calculator according to the new tariff
JEPCO Customer Services version 2.5
Updated At: 2022-04-03
Changes: Bug fixes and enhancements
JEPCO Customer Services version 2.2
Updated At: 2021-12-29
Changes: - New UI design.
- Can pay bills through application.
- Added interactive charts for electricity consumption.
- User can submit complaints and follow up with them.
- Enhanced user experience for showing bills.
- Enhanced user experience for Meter self-reading.
Disclaimer
Official Google Play Link
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